Frequently Asked Questions
What countries do you ship to?
Answer: Frome www.arrakoutdoor.com we send to all EU countries. Frome www.arrakoutdoor.se we send to Sweden. Frome www.arrakusa.com we send to USA.
Who do you use for shipments?
Answer: We send packages with Postnord within Sweden and DHL to the rest of Europe.
What are the delivery times?
Answer: All shipments are sent on the same working day or the following working day. The normal delivery period within Sweden is 1-4 working days and within Europe 2-5 working days.
What are your shipment costs?
Answer: Within Sweden we have a fixed cost of 49 SEK and within Europe a fixed cost of 5.90 EUR per shipment.
What are the charges to change size or colour?
Answer: None. The return shipping cost and the cost of shipping the new item is on us. We want you to be happy with our clothes.
If my clothes break, what do I do?
Answer: Always contact us for complaints. Take a picture and e-mail us and describe what has happened, firstname.lastname@example.org
Do I have a return right?
Answer: Yes, as a customer you can return your item(s) within 30 days. This does not apply to clothes with custom name prints.